Hi,

 

From the issue description, I understand that you would like to retrieve the data on defected hard drive. Correct me if I misunderstood the issue.

 

1)    What is the make and model of the computer?

 

I would suggest you to contact the computer manufacturer for further assistance to retrieve the data on defected hard drive.

 

I hope it helps. If you have any issues regarding Windows in future please let us know. We will be happy to help you.

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