Hi,

 

  1. Are these files only on Z drive or do the files start with Z letter?
  2. What happens when you try to delete .tmp files from the computer?

 

Try the step below and check if it helps.

a)      Click Start, Find, and click Find Files or folders

b)      In the named box type *.tmp to search for any files ending with tmp.

c)      Verify the search box is pointing to the C: drive and not Document Folders.

d)      Click Find Now

e)      Delete all files that are found.

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