Choose the reason you need your password reset, then click Next.
Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
If you have security info on your account, we’ll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you’ll be able to make a new password.
If password reset doesn’t work
Sometimes changing settings in your account can affect how you sign in, and resetting your password won’t fix it. See if one of the scenarios below applies to you.
If you don’t have or can’t get to your security info (your alternate phone number or email address), click I didn’t get a code when you’re prompted for a code at sign-in, or I don’t have access to these when you’re resetting your password, then follow the instructions.
You may be asked to fill out a security questionnaire. You’ll be asked for info like the subject lines of email you recently sent from your account, your birthdate, credit card info, and other details only you would know. You don’t have to know every answer, and it’s ok to be close if you don’t know the exact answer. There may be a 30-day waiting period to get full access to your account. Go to Recover your Microsoft account for tips on how to successfully fill out the security questionnaire.
If you’ve taken the extra security step of turning on two-step verification, some apps and devices will tell you your password is incorrect, because they haven’t been updated to prompt you for a security code. Instead of your regular password, you’ll need to use an app password to get in. Learn more about App passwords and two-step verification.
Microsoft always keeps an eye out for unusual sign-in activity on your account, just in case someone else is trying to get into your account. If you’re travelling to a new place or using a new device, we might ask you to confirm that it really is you. See Something unusual about my sign in for tips on how to successfully sign in.
The difference between Microsoft accounts and local accounts is that Microsoft accounts work across all Microsoft devices, apps, and services, while local accounts only work on the device where you created them. Because of this, we can help you recover forgotten passwords for Microsoft accounts, but can’t help you manage accounts that are local to your device. For more information, see Reset your Windows 10 local account password.
Maybe you forgot the email address or phone number that you used to sign up for your Microsoft account. The article That Microsoft account doesn’t exist has tips and suggestions to help you remember your account details.