Hi,

Yes it is a SCAM!

Avoid tech support phone scams
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

In USA you can contact FBI, State Attorney General, local law enforcement and consumer
watch groups. Arm yourself with knowledge.

The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspx

No, Microsoft would not call you unsolicited. Nor would they know if any errors existed on your
computer. So those are frauds or scams, to get your money or worse to steal your identity.

Avoid scams that use the Microsoft name fraudulently – Microsoft does not make unsolicited
phone calls to help you fix your computer
http://www.microsoft.com/protect/fraud/phishing/Msname.aspx

Hoaxes and Scams
http://support.microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

Microsoft Consumer Support Center
https://consumersecuritysupport.microsoft.com/default.aspx?altbrand=true&SD=gn&LN=en-us&st=1&wfxredirect=1&gssnb=1

Microsoft Support
http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft – Contact Support
http://windows.microsoft.com/en-US/windows/help/contact-support

Hope this helps.

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