1. Were there any changes made on the computer prior to the issue?

2. Do you get any error message? If yes, what is the complete and exact error message?

3. Does the Internet Explorer screen goes blank or the computer screen?


Method 1:

If Internet explorer screen goes blank, I would suggest you to refer to the article and check if it helps:

How do browser add-ons affect my computer?



Method 2:

Refer to the link and try to open the webpage in compatibility view:

Why don’t some websites display correctly in Internet Explorer 8?


The article applies to Windows XP operating system also.


Method 3:

I suggest you to refer to the link and try to optimize Internet Explorer and check if it helps:


The link is applicable for Windows XP operating system also.


Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.


Method 4:

Step 1:

Restart your computer in Safe mode with networking and check if the problem persists.



If it works fine in safe mode try performing a clean boot to find the root cause


Step 2:

Refer to the article for steps on how to start your computer in clean boot state.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Note: Also, see the section on how to return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”.

Rohit S

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