Hi,

 

·         Were there any recent changes made on the computer prior to the issue?

·         Do you get any error code with error message?

 

Follow these methods:

 

Method 1:

 

I would suggest you to follow Method 3:Restart the HID Human Interface Service” from this KB article and check if it helps:

http://support.microsoft.com/kb/932875

 

 

Method 2:

If issue persists, you can try performing System File Checker scan on the computer and check if it helps.

 

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

http://support.microsoft.com/kb/310747

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