·         Were there any recent changes made on the computer prior to the issue?

·         Do you get any error code with error message?


Follow these methods:


Method 1:


I would suggest you to follow Method 3:Restart the HID Human Interface Service” from this KB article and check if it helps:




Method 2:

If issue persists, you can try performing System File Checker scan on the computer and check if it helps.


Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)


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